Blazing Red Adult Heavy 50/50 Hoodie

 

Last updated [month day, year]

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only]. Please see below for more information on our return policy. This template was created using Termly’s return policy generator.

RETURNS

All returns must be postmarked within ___ days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, [please email customer service at ________ [email address] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:

[Company Name]

[Attn: Returns]

[RMA #]

[Street Address]

[City, State, ZIP]

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use the prepaid shipping label enclosed with your package.] [Return shipping charges will be paid or reimbursed by us.] [If you use the prepaid shipping label, $_____ will be deducted from your return to cover shipping charges.]

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least ____ [number of days to process returns] days from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.]

EXCEPTIONS

[The following items cannot be returned [or exchanged]:]

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

• [A ___% restocking fee will be charged for all returns [in excess of $____].]
• [Sale items are FINAL SALE and cannot be returned.]
• [other]

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[customer service phone number]

[customer service email]

Download Refund & Return Policy

2. Why Do I Need a Return Policy?

There are three big reasons your business needs a return and refund policy:

1. Safeguard against legal backlash — Rules regarding store policies (including online / ecommerce stores) are determined and upheld by two bodies in the US: individual states and the Federal Trade Commission (FTC).

Laws regarding returns and refunds vary from state to state. Some states leave return disputes to the jurisdiction of the retailer, while some state legislation — like the California refund law — outline requirements for clearly displaying a return policy to your customers.

The FTC only inserts itself into return and refund disputes if there’s an indication of corruption or illicit business practices at hand. If your business operates above board, the FTC has no need to determine how you handle returns.

2. Increase customer satisfaction — Customers expect clear refund and return policies. With the marketplace shifting toward online shopping, consumers need to know if and how they can be refunded for a product or service purchased entirely over the internet.

Even if you operate a brick-and-mortar store, return policies are so ubiquitous, that failing to present one to customers could send the wrong message to your consumers.

3. Protect your business from complaints — Your business’s policies are important to your customers as well as yourself. Mitigate the potential for claims of dissatisfaction, false advertising, or an unclear store refund policy by clearly presenting your shop’s return policy.

While your return policy may not be heavily governed by the law, that isn’t the case with all your business policies. If you collect any information from customers (such as email addresses and credit card numbers), customize our sample privacy policy template to avoid legal repercussions.

3. How to Write a Return Policy

No two return policies should look the same. Determine your business needs and customer demands to decide how best to craft your own return and refund policy from scratch, or how best to fill in the template above.

Here’s a breakdown of the main sections a return policy includes:

Returns

As the name implies, a return policy should clearly indicate if customers are allowed to return purchased products or claim refunds on paid-for services.

Elaborate on this further by detailing how customers have to return an item, what items your returns policy does or does not apply to, and what condition an item must be returned in.

When detailing what condition an item must be returned in, note any specific requirements about packaging, tags, and whether a receipt needs to be included.

If you don’t allow returns, you should still make this clear to your customers by offering a no return policy.

Refunds

When accounting for the refunds section of your return policy, there are two main approaches: refund and no refund policies.

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